Sorry guys, it's long...
I took my car to a local Toyota dealership the other week, because I had a nail puncture a tire, and tear a hole in the sidewall. So I decided to get a few little things done while it's there.
Such as, repairing the two tires with slow leaks.
They called me shortly after to inform me of the wrong tire size issue, as well as them having to replace the valve stems on the tires that were staying on the car.
So I get the car back after paying $550. I check for the air and oil filters to make sure they're new, and to my eye they were.
There were new tires on the front, and the old front's on the back.
I get in and drive away.
10 days later I'm at a gas station putting air in my rear tires (Where they moved the old ones to), and notice this
and
They didn't replace the valve stems at all! And with the snow melting, I seen some bubbles shooting up in the bead of the tire! I was bitter, I checked the invoice and I was charged for having these ones replaced.
I should add, I can tell that they didn't replace the valve stems, because they are no where's near as nice looking as the ones on the front:
and
Now, when they screwed up the tire size, I was a bit mad because of some other experiences I've had during this unpleasant time. Like them asking if my 2000 Camry was FWD, and quoting me wrong prices for the tire repairs. She didn't do anything at all really for me.
So, what should I do to remedy my unrepaired repairs? The manager was of no use, but she was female (Not meant to be offensive), and the follow up letter that they sent me in the mail was in the name of a man, different from the one I spoke to earlier.
Should I call and talk to the one who signed the letter, or should I go in in person and raise hell?
Thanks for reading.
I took my car to a local Toyota dealership the other week, because I had a nail puncture a tire, and tear a hole in the sidewall. So I decided to get a few little things done while it's there.
Such as, repairing the two tires with slow leaks.
They called me shortly after to inform me of the wrong tire size issue, as well as them having to replace the valve stems on the tires that were staying on the car.
So I get the car back after paying $550. I check for the air and oil filters to make sure they're new, and to my eye they were.
There were new tires on the front, and the old front's on the back.
I get in and drive away.
10 days later I'm at a gas station putting air in my rear tires (Where they moved the old ones to), and notice this
and
They didn't replace the valve stems at all! And with the snow melting, I seen some bubbles shooting up in the bead of the tire! I was bitter, I checked the invoice and I was charged for having these ones replaced.
I should add, I can tell that they didn't replace the valve stems, because they are no where's near as nice looking as the ones on the front:
and
Now, when they screwed up the tire size, I was a bit mad because of some other experiences I've had during this unpleasant time. Like them asking if my 2000 Camry was FWD, and quoting me wrong prices for the tire repairs. She didn't do anything at all really for me.
So, what should I do to remedy my unrepaired repairs? The manager was of no use, but she was female (Not meant to be offensive), and the follow up letter that they sent me in the mail was in the name of a man, different from the one I spoke to earlier.
Should I call and talk to the one who signed the letter, or should I go in in person and raise hell?
Thanks for reading.