HPI SERVICE & Tech Support

[Chaos-in-Mt]

Hi all, Please Read

I am new to this forum and new to Nitro trucks.
I have a new to me XL and noticed the 3 speed tranny would go into a false neutral some times . I have had it apart to adjust the shift points and saw nothing bad.
So I called HPI Tech support to see if they could point me in the right direction.
After a short description of the problem they offered up the needed replacement part free of charge and gave some great advice.

THANKS HPI!!!!!! You have the best Tech support I have ever delt with.
They never even asked if it was under warranty or where I bought it from. Just new what was wrong and offered up new replacement parts free of charge.
HPI now has a very satisfied customer that is willing to tell people about it.

THANKS HPI

Chaos

 

[Shaun]

yes i have heard several stories were HPI has replaced parts free of charge no questions asked, way to go HPI in keeping up your high standards in customer service and products!!!!

 

[frddyj]

what part?

 

[savageboi]

wish hpi uk were that good!!

 

[Chaos-in-Mt]

PN# 86362

one-way bearing in the tranny

 

[Meatwad]

Had similar experiences with Hpi, not a bad thing to say about tech support either. Winning customers over one at a time. Keep it up Hpi!

 

[Chaos-in-Mt]

I just want to give a shout out for the good people. Sometimes it seems like we have so few of them.

Chaos

 

[lyrad]

100% agree with outstanding HPI Tech support (US). I had a tank leaking at the mid seam and the OWB slip after break-in, HPI sent me new parts at no charge, no questions asked, got them in under 2 weeks.

:10: